Tempers flare over emotion-sensing AI
Software that uses machine learning to attempt to detect human emotions is emerging as the latest flashpoint in the debate over the use of artificial intelligence.
Proponents argue that such programs, when used narrowly, can help teachers, caregivers and even salespeople do their jobs better. Critics say the science is unsound and the use of the technology dangerous. Though emotion-tracking technology has been evolving for a while, it’s rapidly moving into broader use now, propelled in part by the pandemic-era spread of videoconferencing.
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