Denmark Data Protection Auth. on GDPR & Voice Recordings

The Denmark Data Protection Authority (DPA) ruled on April 11, 2019, that affirmative consent is required when companies record customer telephone calls.

In this case company provided disclosures to its customers that calls may be recorded for training purposes, but did not offered a mechanism for customers to opt-in or opt-out of the recording. DPA rejected the company’s arguments that its recording practices served a legitimate interest, such as the improvement of its customer service, and concluded that the company’s telephone recording practices violated the GDPR.

Source: Denmark Data Protection Auth. on GDPR & Voice Recordings