Canadian firms hindering customer data access requests

Businesses could do a better job at responding to Canadians’ requests to look at the personal data they hold, according a new study from the University of Toronto’s Citizen Lab.

“Given that companies collect, process, and disclose huge amounts of personal information pertaining to their users and subscribers, it is imperative that these same companies improve their existing privacy, transparency, and accountability processes,” it says.

Source: Canadian firms hindering customer data access requests, study suggests | IT World Canada News