Beyond demonstrating compliance, privacy metrics have emerged as a key measure to improve privacy program performance and maturity in terms of customer trust, risk mitigation, and business enablement. Privacy leaders can use these metrics to benchmark the maturity of their organization’s privacy program against its strategy and goals and demonstrate how privacy contributes to its strategy and bottom line.
Privacy metrics can be used to measure a variety of data points. Simple operational and compliance metrics measure activities like the number of data subject requests, where privacy executives can track and improve the efficiency of existing organizational processes. More advanced metrics that are customer and business enablement focused measure things like the amount of time needed to respond to requests.