Uber facial recognition is locking Indian drivers out of their accounts
Uber drivers in India say that problems with the facial recognition they use to access their apps is costing them work. In a survey conducted by MIT Technology Review of 150 Uber drivers in the country, almost half say they have been either temporarily or permanently locked out of their accounts as a result of problems with their selfie.
Many suspected that a change in their appearance, such as facial hair, a shaved head, or a haircut, was to blame. Another quarter of them believe it was due to low lighting. Others say they have struggled with scratches on their cameras and low-budget smartphones. The problem isn’t unique to Uber. Drivers with Ola, which is backed by SoftBank, face similar issues.
Source: Uber facial recognition is locking Indian drivers out of their accounts | MIT Technology Review
