German court decides on the scope of GDPR right of access
The Supervisory Authority of Hesse region stated that the term “copy” in Art 15 GDPR should not be understood literally but rather in the sense of a “summary”.
This interpretation appears to conflict with an earlier decision of the Labor Appeals Court of Stuttgart which ordered an employer to provide actual copies of all information held by the company.
More recently, the Appeal Court of Cologne held that the customer of an insurance company is entitled to access all personal data pertaining to him and processed by the company, including any internal notes regarding conversations between company employees and the customer.
Source: German court decides on the scope of GDPR right of access