Amazon staff listen to customers’ Alexa recordings

Staff review audio in effort to help AI-powered voice assistant respond to commands.

When Amazon customers speak to Alexa, the company’s AI-powered voice assistant, they may be heard by more people than they expect, according to a report. Amazon employees around the world regularly listen to recordings from the company’s smart speakers as part of the development process for new services.

Source: Amazon staff listen to customers’ Alexa recordings, report says